Oracle CRM On Demand is a comprehensive Customer Relationship Management solution that is delivered using the Software as a Service model (“SaaS”). The On Demand solution provides deep CRM domain functionality, combined with the low cost of deployment and ownership of a SaaS model. With CRM On Demand, you subscribe to the functionality you need, when you need it. There is no upfront cost in software licensing and hardware infrastructure. Also, implementation time lines are rapid, providing a fast time to value for the solution. Our experience shows that user adoption is very high, due to software ease of use, and on-going customization can be managed by the CRM users.
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Denovo's support for the CRM On Demand products include:
- Sales Force Automation
- Marketing & Campaign Management
- Service/Case Management
- Embedded Analytics & Dashboards
- Embedded Data Warehouse
- E-mail Marketing
- Virtual Call Center
- Mobile Sales Assistant
- Sales Prospector
- Personal Sales Campaigns
- Sales Library
- Deal Management
- Partner Relationship Management
- ERP Integration to Oracle’s eBusiness Suite and JD Edwards EnterpriseOne
Oracle is the only vendor in the CRM SaaS market place to provide robust “tenancy” options, which provide tailored solutions for our customers. In its world-class data center, Oracle offers a choice between Multi-Tenant Edition or Private-Tenant Edition based upon Oracle’s Grid Computing architecture. In addition, Oracle offers a hosted On-Premise Edition for customers with special requirements. In all cases, Oracle provides the software maintenance, code enhancements, and updates for the CRM On Demand system, so that you can focus on running your business, not your CRM system.
Denovo's methodology is designed to take advantage of the flexibility and ease of use of the CRM On Demand solution by using an results-based approach that implements well defined chunks of functionality in iterative cycles. On Demand can be implemented on a modular basis and is best implemented by deploying for small groups of users and generating grass-roots acceptance of the solution.
Oracle provides specific industry solutions for CRM On Demand that includes functionality designed and developed to serve those industries:
- Financial Services
- Automotive
- Health Sciences
- High Technology
In addition, the CRM On Demand tools are well suited to a variety of industry groups, using the core system functionalty:
- Consumer Packaged Goods
- Industrial Manufacturing
- Media and Entertainment
- Professional Services
- Real Estate
- Travel and Transportation
Any company that has a sales force to manage and customers to care for can use the Oracle CRM On Demand solution!